Shipping & Returns
General Information
- Delivery Timeline: All our products are handwoven. Both domestic and international orders may take up to 3–4 weeks for delivery, subject to product availability. For expedited delivery, please contact us at +91 9560467124 or email us at info@ekaya.in.
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Shipping Charges:
- Domestic: ₹500 on all orders.
- United Arab Emirates: ₹7000 on all orders.
- International: ₹3,000 on all orders.
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Free Shipping:
- Domestic: On orders above ₹5,000.
- International: On orders above ₹50,000.
- Customs and Duties: Orders are subject to customs and duty charges, payable by the recipient. You may be requested to pay duty charges prior to the exportation of your order from India by our delivery agent.
Returns & Exchanges
Domestic (India)
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Eligibility:
- Request an exchange or return within 7 days of receiving the item.
- Items must be in original condition, with original packaging and all tags attached.
- Items must not have been worn, washed, or altered in any way.
- Process:
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- Contact our customer care team at info@ekaya.in with your order number and reason for return or exchange.
- Once your request is approved, we will email you the return notes and labels.
- Our delivery representatives will pick up the goods along with the provided documents. Please ensure items are properly packed for pickup.
- Refunds: The amount for items once bought will not be refunded. You can either exchange the product or we will issue a credit note which can be used to purchase another product.
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Exceptions:
- No returns or exchanges on items purchased during the sale period.
- Customized products and fabrics once cut from the thaan cannot be returned or exchanged.
- Saris finished with fall and hemming will not be returned or exchanged.
International
- Please note that once an order has shipped, it cannot be returned, exchanged or cancelled. This policy exists to ensure the integrity and craftsmanship of every piece as it travels to you, and to reflect the bespoke care with which each international order is prepared.
- We encourage international customers to reach out to our customer care team at info@ekaya.in prior to placing an order, for any questions on sizing, fabric, or fit; we're glad to assist so your selection is right the first time.
Contact Us
For any queries or assistance, please reach out to our customer care team:
- Phone: +91 9560467124
- Email: info@ekaya.in
